Customer Service

Last Updated: 30th November 2020

CUSTOMER SERVICE STATUS Our customer services team is working at reduced capacity and it may take us up to 7 working days to respond to your message. If you need to speak to us urgently please contact us on 01582 422793 or email us at crossuk@cross.com

WAREHOUSE STATUS Our warehouse team are working as quickly as possible to despatch orders whilst maintaining safety measures to protect our staff. Orders may be delayed by up to 3-5 working days.

Quick Reference

Product Orders & Inquiries:

Phone: 01582 422793, Monday to Thursday 9am to 5pm and Friday 9am to 3.45pm

Email: crossuk@cross.com

Questions about warranty service:

Email: crossuk@cross.com

Phone: 01582 422793, Monday to Thursday 9am to 5pm and Friday 9am to 3.45pm

Order Status:

Online Order Status (please have your confirmation number available)

Corporate Headquarters:

A.T. Cross Company
Cross House
Unit 14, Windmill Trading Estate
Thistle Road
Luton, Bedfordshire
LU1 3XJ, UK

Visit the Contact Us page for additional contact information