Contact Us
Last Updated: 15th February 2021
CUSTOMER SERVICE STATUS If you have a query about your order please do not hesitate to email us at crossuk@cross.com or call us on 00353 (0) 909 631400. Please note that our current response time to emails is 7 to 10 working days. We are working hard to respond to all enquiries as soon as possible.
WAREHOUSE STATUS Our warehouse is working with increased safety measures to ensure the well-being of our staff.
- We will ship standard and non-engraved orders within 7 -10 business days. Engraved orders will ship within 10 -12 business days. We will process your order as quickly as we can.
- We do not offer expedited Saturday delivery.
For other Cross.com order information, please refer to the helpful links on our Customer Service page
For corporate gift enquiries please send a message to: corporate@cross.com and we will respond to your query as soon as possible
A.T. Cross Ltd
Cross House
Unit 14 Windmill Trading Estate
Thistle Road
Luton
Bedfordshire
LU1 3XJ
Tel: +44 (0)1582 422793 - currently offline
WEB: www.cross.com
EMAIL: crossuk@cross.com
For more information about Cross product availability in your country, please contact our local distributors, provided below.
INTERNATIONAL CROSS DISTRIBUTORS
Benelux
Brepols
Tieblokkenlaan 2
B-2300 Turnhout
Tel: +32(0)14 40 25 00
Fax: +32(0)14 40 25 30
WEB - BELGIE (VLAAMS) : http://www.brepols.com
EMAIL: info@brepols.com
France
A.T. Cross France
5 Avenue Georges Bataille
60330 Le Plessis Belleville
TEL: 01 72 19 04 90
FAX: 01 72 70 33 11
WEB: www.cross.com
EMAIL: crossfrance@cross.com
Germany
Scneider Novus Vertriebs GmbH
Holzhofring 20, 82362 Weilheim
Deutschland
Tel: 0881 629 29 - 100
Fax: 0881 629 29 - 200
Web: www.schneider-novus.de
Email: cross@snv.de
Ireland
A.T. Cross Ltd
Cross House
Unit 14 Windmill Trading Estate
Thistle Road
Luton
Bedfordshire
LU1 3XJ
TEL: 00-353-90-963-1400
FAX: 00-353-90-963-1497
WEB: www.cross.com
EMAIL: crossireland@cross.com
Italy
SANTARA S.r.l.
Via Tobruk 10 - 20146
Milano (ITALY)
Phone: +3902427830
Web: www.santara.it
Email: santara@santara.it
Spain
A.T. Cross Spain
c/o Prime Position, S.A. (Ofiicial Distributor)
Gran Canaria, 35
28340 Valdemoro - Madrid
Espagne
TEL: 00-34-91-808-46-25
FAX: 00-34-91-808-43-74
WEB: www.cross.com
EMAIL: crossspain@cross.com
Switzerland
Sigrist & Schaub SA
Z.I. Glapin Nord
CP 204
1162 St-Prex
Switzerland
TEL: +41 21 823 45 00
FAX: +41 21 823 45 05
WEB: www.sigristsa.ch
EMAIL: cross@sigristsa.ch
Rest of EMEA - (Europe - Middle East and Africa)
Italy - crossitaly@cross.com
Portugal - crossportugal@cross.com
Europe Distributors - crosseuropedistributors@cross.com
Middle East - crossmiddleeast@cross.com
Africa - crossafrica@cross.com
Indian Subcontinent - crossindia@cross.com
International Requests
Asia
Taiwan - eyang@cross.com
Hong Kong - mcheung@cross.com
China - gzhu@cross.com
All other Asian inquires - crossasia@cross.com
EMEA - (Europe - Middle East and Africa)
UK - crossuk@cross.com
France - crossfrance@cross.com
Germany - crossgermany@cross.com
Spain - crossspain@cross.com
Italy - crossitaly@cross.com
Portugal - crossportugal@cross.com
Holland / Belgium / Luxembourg - crossuk@cross.com
Ireland - crossireland@cross.com
Europe Distributors - crosseuropedistributors@cross.com
Middle East - crossmiddleeast@cross.com
Africa - crossafrica@cross.com
Australia
Cameron Coghlan - Cameron.Coghlan@bpm.com.au
Latin America
Brazil - Mauricio Nascimento - Mauricio.Nascimento@victorinox.com
Argentina - Ernesto Botta - ehb@bellsouth.net
Central America & Colombia - Anamelisa Orillac - a.orillac@motta-int.com
Panama - Sandra Cano - scano@agmotta.com
Mexico - Gonzalo Morales - gmoralesc@cross.com
Ecuador - Jaime Diaz Granados - jdiaz-granados@eljuri.com
Peru - Maria Luisa Aspillaga - maspillaga@perfumeriasunidas.com.pe
Uruguay - Jose Reyes - jreyes@solucionpop.com
Chile - Pablo Avendaño - pavendano@lapizlopez.com
Paraguay - Ariel Maurer - amaurer@vendome.com.py
Bolivia - Cristian Sepulveda - csepulveda@victorinox.cl
Canada
Culmer Pen – Tierney Culmer – Tierney@culmerpen.com