Should you be less than fully satisfied with your purchase, send it back to us within 30 days of purchase for exchange or refund. Wrap the item securely and include the completed return form that came with your shipment, if you do not have a return form call 01582 422793. We recommend that you insure your shipment in case of loss in transit. Without proof of shipment, we cannot replace product we do not receive. We cannot accept returns on any engraved orders or issue credit for freight or gift wrap. The return will be reflected on your credit card within 30 days after receipt in our offices.
Package your product in a sturdy container with sufficient padding to protect from damage during transit. All shipping containers and packing materials are discarded upon receipt. As such, please do not use any containers and/or materials you wish returned.
Note: We do not accept returns on any customized items, such as engraved or debossed items, for refunds or merchandise exchanges. We will accept customized items for repair under our warranty policy as described in the Warranty section of the site.
Address your return to:
FAO Credit Department
AT Cross Ltd
Unit 14 Windmill Trading Estate
Thistle Road, Luton
The return [exclusive of shipping charges] will be reflected on your credit card within 30 days after receipt.