Réparations

Réparations aux États-Unis

Pour les États-Unis, veuillez suivre les instructions de réparation des produits aux États-Unis.

Réparations internationales

Hors des États-Unis, veuillez suivre les instructions de réparation internationale des produits.

Timepieces

For assistance with A. T. Cross timepieces, please follow the timepiece repair instructions.

Writing Instruments and Accessories

For a nominal handling fee (in applicable states) Cross will repair or replace your writing instrument or accessory as required. Upon completion of the product repair form you will be provided with detailed instructions on how to send in your item(s) for repair. Please complete our online product repair form.

About Product Repair

If you have any questions about items or the on-line product repair feel free to contact the product repair customer service team by email or by telephone 1.800.561.1621

Writing Instruments

The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument through our warranty against mechanical failure, regardless of its age.

In view of the fact that that the life of a pen can span generations and eventual damage can occur, reasonable repair charges will be levied for repairs other than mechanical failure.

Leads, erasers, ink refills, stylus tips, fountain pen nibs, emblems and other customized decoration are excluded from this warranty as well as damage caused from impact, unreasonable use, and obvious abuse.

In the case that your writing instrument is no longer in production and cannot be repaired, Cross will replace your existing writing instrument with a comparable Cross product. Here at Cross we understand the sentimental nature of writing instruments and are committed to returning sentimental items that cannot be repaired along with a replacement.

Instruments d'Ecriture

Recharges

Accessoires

Cadeaux

Dernière Chance

Votre Identifiant

Type d'Ecriture

Couleurs Populaires

Collections

Éditions Spéciales

Éditions Limité

Type d'Ecriture

Recharges de Plume

Par Collection

Journals & Conférenciers

Portefeuilles & Cas

Lunettes

Destinataire

Prix

occasion

Réparations

Service Clients et Assistance Produits

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