Customer Service

The quality of our merchandise is reflected in the quality of our Customer Service Specialists. You can reach us from 8:30am–5:00pm Monday-Friday Eastern Time. If you would like to speak with a customer service representative, please call 1-800-ATCROSS (1-800-282-7677). We would love to hear from you. Please feel free to get in touch with us by using the address, phone numbers, and email contacts we've provided below.
Quick Reference
Product Orders & Inquiries:
Phone: 1-800-ATCROSS (1-800-282-7677)
Email:customerservice@cross.com
Product Warranty Services:
Writing Instruments & Accessories
Watches
Warranty Information
Questions about warranty service:
Email: repairs@cross.com
Phone: 1-800-561-1621
Order Status:
Online Order Status (please have your confirmation number available)
To change or cancel a website order: customerservice@cross.com
Corporate Headquarters:
A.T. Cross Company
299 Promenade St.
Providence, Rhode Island 02908 U.S.A.
Phone - (401) 333-1200
Fax - (401) 334-2861
Visit the Contact Us page for additional contact information