Product Returns, Returns and Exchanges | Cross - IE

Returns

Should you be less than fully satisfied with your purchase, send it back to us within 30 days of purchase for exchange or refund. Wrap the item securely and include a completed returns form. Click here to download a returns form or call 01582 422793. Please return by Royal Mail Special Delivery. We recommend that you insure your shipment in case of loss in transit. We cannot accept returns on any engraved orders or issue credit for postage or gift wrap. The return will be reflected on your credit card within 30 days after receipt in our offices.
Note: We do not accept returns on any customised items, such as engraved items, for refunds or merchandise exchanges. We will accept customised items for repair under our Warranty policy as described in the Warranty section of the site.
Address your return to:
A.T. Cross Ltd
RMA 999
Cross House
Unit 14 Windmill Trading Estate
Thistle Road
Luton
Bedfordshire
LU1 3XJ
United Kingdom

The return [exclusive of shipping charges] will be reflected on your credit card within 30 days after receipt.