Product Returns, Returns and Exchanges | Cross - CA

Returns

Should you be less than fully satisfied with your purchase, send it back to us within 30 days of purchase for exchange or refund. . We recommend that you insure your shipment in case of loss in transit. Without proof of shipment, we cannot replace product we do not receive. We cannot accept returns on any engraved orders or issue credit for freight or gift wrap. The return will be reflected on your credit card within 30 days after receipt in out offices.
Note: We do not accept returns on any customised items, such as engraved or debossed items, for refunds or merchandise exchanges. We will accept customised items for repair under our warranty policy as described in the Warranty section of the site.
Address your return to:
A.T. Cross Company Service Department
c/o Dean Warehouse Services
815 Jefferson Blvd< br /> Warwick, RI 02886

The return [exclusive of shipping charges] will be reflected on your credit card within 30 days after receipt.