Contact Us
If you have questions regarding an order that you have already placed on Cross.com, please call Customer Service at (800) 282-7677 from 8:30am–5:00pm Monday - Friday Eastern Time
For other Cross.com order information, please refer to the helpful links on our Customer Service page
If you have other questions for A. T. Cross, please contact a Consumer Relations representative by calling (800) 282-7677 8:30am–5:00pm Monday - Friday Eastern Time
We would love to hear from you. Please feel free to get in touch with us by using the address, phone numbers, and email contacts we've provided below.
A.T. Cross Company
299 Promenade St.
Providence, Rhode Island 02908 U.S.A.
Phone - (401) 335-8242
Fax - (401) 334-2861
Consumer Relations
(USA inquires only) see below for contacts outside of the USA
Phone - (800) 282-7677
Fax - (800) 722-1729
Customer Service for Retail Accounts
(Order Information)
Phone - (800) 722-1719
Fax - (800) 722-1729
Special Markets
(Customer Service for A.S.C / A.S.I. Accounts)
Phone - (800) 722-1721
Consumer Relations
(USA inquires only) see below for contacts outside of the USA
Phone - (800) 282-7677
Fax - (800) 722-1729
Note: Current employment opportunites at A. T. Cross are posted in the Careers section of this site.
International Requests
Asia
Taiwan - vhuang@cross.com
Hong Kong - mcheung@cross.com
China - gzhu@cross.com
All other Asian inquires - crossasia@cross.com
EMEA - (Europe - Middle East and Africa)
UK - crossuk@cross.com
France - crossfrance@cross.com
Germany - crossgermany@cross.com
Spain - crossspain@cross.com
Italy - crossitaly@cross.com
Portugal - crossportugal@cross.com
Holland / Belgium / Luxembourg - crossuk@cross.com
Ireland - crossireland@cross.com
Europe Distributors - crosseuropedistributors@cross.com
Middle East - crossmiddleeast@cross.com
Africa - crossafrica@cross.com
Australia
David Maude - david.maude@bpm.com.au
Latin America
Brazil - Daniela Daher - Daniela.Daher@victorinox.com
Argentina - Ernesto Botta - ehb@bellsouth.net
Central America & Colombia - Ornella Tuñon - o.tunon@motta-int.com
Panama - Vanessa Zgheibra - vanessaz@agmotta.com
Mexico - Roberto Montes - rmontes@cross.com
Ecuador - Jaime Diaz Granados - jdiaz-granados@eljuri.com
Peru - Ana Paula Paredes Salcedo - aparedes@perfumeriasunidas.com.pe
Uruguay - Claudia Lanza - aced@adinet.com.uy
Chile - Christian Paulsen - cpaulsen@lapizlopez.com
Paraguay - Luis Lovato - llovato@monalisa.com.py
Bolivia - Cristian Sepulveda - csepulveda@victorinox.cl
Canada
Culmer Pen – Tierney Culmer – Tierney@culmerpen.com