Contact A.T. Cross
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your questions, answered

thanks for visiting cross today. the link below will quickly redirect you to the information you're looking for. Take a look, and if you need further assistance you may email a customer service team member at customerservice@cross.com or by using the form at the bottom of this page.

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order status

get instant access and up-to-the-minute information on your order

repair status

your cross fine writing instrument is in good hands. get a real-time update on your repair request

cross lifetime warranty

to uphold the trust of our customers, cross offers an industry-leading Lifetime mechanical warranty. all cross writing instruments are unquestionably guaranteed against mechanical failure, regardless of age. any writing instrument requiring service under this warranty will be repaired or replaced at an no charge. please use this link below for quick access to additional product information.

refill finder tool

not sure which ink refill you need for your cross pen? our helpful online tool will lead you directly to the right options. try it with the link below

find ink

store locator

If you're looking to shop for cross writing collections and accessories in a store near you. we can help you find the coolest location fast.

find a store

internation distributor

to purchase quality cross products outside of the united states, please contact one of our global regional office using the link below.

View Distributors