Warranty Service Form

This page is currently being updated. Please call (800) 282-7677 with any questions or to submit your warranty order

Step 1

Enter your shipping information:

Enter your billing information

Important Shipping Information

We cannot ship

  • To locations outside the US
  • By expedited services to P. O. Boxes

Step 2

Enter your Product Warranty information

Processing Fee

Does Repair Item Have Sentimental Value**?

Repair Description (40 Characters Maximum)

NOTE: “Do Not” include any type of gift box with your writing instrument as it will NOT be returned.

Enter your credit card information

** Please note that Cross may need to replace your original product. If we do replace your unit you will receive a similar model or an upgrade to a newer product and your original product will not be returned to you. Engraving is not covered under our warranty so replacement units will not be engraved.

Step 3

Confirm Product

By clicking Checkout you authorize Cross.com to charge the credit card provided a per unit handling fee, in states that apply. All postage, insurance, and shipping costs are your responsibility. Charges may apply to repairs that are not covered under the standard warranty. Upon completion of processing your order, Cross.com will instruct you on how to complete your warranty order.

Total Handling Fee