Important update regarding our warranty claims process at the European office of A.T. Cross Company.
As part of our ongoing efforts to enhance our operations and provide you with the best possible service, we are currently rolling out the next phase of improvements within our company. However, during this transitional period, we regret to inform you that the Luton office will no longer be processing warranty claims.
We understand the importance of warranty claims to our customers, and we want to assure you that this is a temporary delay in our warranty process. Our dedicated team is actively working behind the scenes to finalize the new warranty process, which will streamline the claims procedure and improve efficiency.
In the meantime, we kindly request that you refrain from sending any warranty claims to Cross. Sending claims during this period may result in delays and processing errors, or lost packages. Rest assured that any claims already submitted prior to this announcement will be duly processed.
We will keep you updated on the progress of the new warranty process and communicate the revised instructions as soon as possible. Once implemented, the new process will ensure a smoother experience for you, our valued customer.
If you have any urgent concerns or require further assistance, please do not hesitate to reach out to our customer support team at firstname.lastname@example.org. They will be more than happy to address any questions or provide guidance.
Thank you for your continued support and cooperation during this transitional phase. We value your business and look forward to serving you better with the improved warranty process.
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We take personal pride in our products and your satisfaction is our primary concern. To uphold the trust you place in us, Cross products are unquestionably guaranteed against mechanical failure. Writing Instruments are backed by a Lifetime Mechanical Warranty. Cross branded leather accessories and journals are backed by a Two-Year Warranty.
Cross Writing Instruments Full Perpetual Warranty Guarantee
All Cross writing instrument mechanisms are unquestionably guaranteed against mechanical failure, regardless of age. Mechanical failure is defined as a defective product or a product unable to function as a result of construction or workmanship when used in accordance with the Care & Use Instructions. A.T. Cross shall have the right to determine if the item is defective and, at its option, replace it with a similar or equivalent item. For a replacement, the defective product must be returned to A.T. Cross at customer’s expense (shipping and insurance fees), plus there is an additional handling fee for processing. Customers are advised to obtain insurance against loss or damage when shipping products to A.T. Cross. Without proof of shipment, Cross cannot replace product it does not receive. Please review the below information fully.
This warranty gives you specific legal rights, and you may have other rights which vary from country to country, state to state or jurisdiction to jurisdiction.
Exclusions from warranty include: Normal wear and tear, stains, discolorations or scratches. Damage caused by any accident, fire, theft, flood, or other causes beyond our control. Damage caused by ink leaks to textiles, apparel or other personal property. Damage caused by misuse, abuse and/or negligence. Damage resulting from repairs or manipulations carried out by unauthorized or non-qualified repair/service personnel. Leads, erasers and ink refills exhausted in the course of normal use, damaged fountain pen nibs, emblems and other customized decorations. Damage caused by the use of refills or ink cartridges other than those produced by Cross.
A.T. Cross Company retains the right to modify the terms of our warranties.
Warning: Pen caps can obstruct breathing. Keep out of mouth. This product in not intended for children.
Warranties for the Cross Tech Series
Cross Tech Pro and Cross Townsend® Fine Tip Stylus Pens are unquestionably guaranteed against electronic failure for one year from the date of original purchase. Specific mechanical failures, as defined above, are covered by the terms of the Cross Lifetime Mechanical Warranty. The active stylus tips of the Cross Tech Pro and Townsend® Fine Tip Stylus Pen are consumable items which are expected to wear over time and will require eventual replacement as a result of normal usage. Tips will be replaced under the One-Year Electronic Warranty only if found defective. In the event that the Cross Tech Pro or Townsend® Fine Tip Stylus Pens are no longer in production, defective items will be replaced with a similar Cross product of comparable value.
In no event shall Cross be liable for incidental or consequential damages of any kind or character including, without limitation, physical damage to the surface of hand-held PCs, cell phones, smart phones, or other electronic devices. Some states and jurisdictions do not allow the exclusion of incidental or consequential damages, so the above exclusions may not apply to you. Warning: Follow all Instructions for Use that accompany product. Pen caps can obstruct breathing. Keep out of mouth. This product is not intended for children.
Cross Tech2, Tech3+ and Tech4 are unquestionably guaranteed against mechanical failure, regardless of age, as outlined by the Cross Writing Instruments Full Perpetual Mechanical Warranty Guarantee above. Applicable to the passive stylus tips in Tech2 and Tech3+: In no event shall Cross be liable for incidental or consequential damages of any kind or character including, without limitation, physical damage to the surface of hand-held PCs, cell phones, smart phones or other electronic devices. Some states and jurisdictions do not allow the exclusion of incidental or consequential damages, so the above exclusions may not apply to you.
Cross TrackR® Products: TrackR® has discontinued support of their Bluetooth tracking modules on both Apple and Android platforms. Therefore, the tracking function of the Cross Writing Instruments that were created in collaboration with TrackR® will no longer be operational. This change will also impact the TrackR® Bravo devices that were sold as part of some Cross Gift Sets. The writing function of the Peerless and Cross TrackR® Pens will not be affected by this change, and mechanical failures as defined above are covered by the terms of the Cross Lifetime Mechanical Warranty.
Two-Year Leather Warranty
All Cross branded leather accessories and journals are unquestionably guaranteed against mechanical failure and defects in workmanship for two years from the date of purchase. Any Cross accessory deemed mechanically defective under this warranty will be replaced when sent to A.T. Cross by the customer. Any such product that is no longer in production will be replaced with a comparable Cross product. Postage and insurance are the responsibility of the customer, and a processing fee applies. Customers are advised to obtain insurance against loss or damage when shipping products to A.T. Cross. Without proof of shipment, Cross cannot replace product it does not receive.
Exclusions from warranty include: Parts damaged from impact, unreasonable use or obvious abuse. Discoloration due to aging or other deterioration of the leather wrapping. Materials which become worn in the course of normal use. Logos, personalization, and other decorations.
Warranty on Sales Outside of the U.K.
For products purchased or used outside of the United Kingdom, upon discovery of a defect in the product within the warranty period, please notify your local dealer or distributor. Should you have any questions about this agreement, or if you desire to contact us for any reasons, please use our contact page. To see a list of International warranty service locations CLICK HERE.