Contact Us
Last Updated: 28th April 2020
CUSTOMER SERVICE STATUS Our customer services team is working at reduced capacity and it's taking us up to 3 days longer than usual to respond. We'd ask that you are patient and you keep checking this page for updates. If there are any issues with your order, we will contact you by phone or by email. Otherwise you can assume it is proceeding as normal. If you do wish to contact us, please email us, our phone lines are currently not being covered.
WAREHOUSE STATUS Our warehouse is currently working to clear our backlog of orders, whilst working with increased safety measures to ensure the well-being of our staff. Dispatches are delayed by up to 3 working days.
For other Cross.com order information, please refer to the helpful links on our Customer Service page
For corporate gift enquiries please send a message to: corporate@cross.com and we will respond to your query as soon as possible
A.T. Cross Ltd
Cross House
Unit 14 Windmill Trading Estate
Thistle Road
Luton
Bedfordshire
LU1 3XJ
Tel: +44 (0)1582 422793 - currently offline
WEB: www.cross.com
EMAIL: crossuk@cross.com
For more information about Cross product availability in your country, please contact our local distributors, provided below.
INTERNATIONAL CROSS DISTRIBUTORS
Benelux
Brepols
Tieblokkenlaan 2
B-2300 Turnhout
Tel: +32(0)14 40 25 00
Fax: +32(0)14 40 25 30
WEB - BELGIE (VLAAMS) : http://www.brepols.com
EMAIL: info@brepols.com
France
A.T. Cross France
5 Avenue Georges Bataille
60330 Le Plessis Belleville
TEL: 01 72 19 04 90
FAX: 01 72 70 33 11
WEB: www.cross.com
EMAIL: crossfrance@cross.com
Germany
Scneider Novus Vertriebs GmbH
Holzhofring 20, 82362 Weilheim
Deutschland
Tel: 0881 629 29 - 100
Fax: 0881 629 29 - 200
Web: www.schneider-novus.de
Email: cross@snv.de
Ireland
A.T. Cross Ltd
Cross House
Unit 14 Windmill Trading Estate
Thistle Road
Luton
Bedfordshire
LU1 3XJ
TEL: 00-353-90-963-1400
FAX: 00-353-90-963-1497
WEB: www.cross.com
EMAIL: crossireland@cross.com
Italy
SANTARA S.r.l.
Via Tobruk 10 - 20146
Milano (ITALY)
Phone: +3902427830
Web: www.santara.it
Email: santara@santara.it
Spain
A.T. Cross Spain
c/o Prime Position, S.A. (Ofiicial Distributor)
Gran Canaria, 35
28340 Valdemoro - Madrid
Espagne
TEL: 00-34-91-808-46-25
FAX: 00-34-91-808-43-74
WEB: www.cross.com
EMAIL: crossspain@cross.com
Switzerland
Sigrist & Schaub SA
Z.I. Glapin Nord
CP 204
1162 St-Prex
Switzerland
TEL: +41 21 823 45 00
FAX: +41 21 823 45 05
WEB: www.sigristsa.ch
EMAIL: cross@sigristsa.ch
Rest of EMEA - (Europe - Middle East and Africa)
Italy - crossitaly@cross.com
Portugal - crossportugal@cross.com
Europe Distributors - crosseuropedistributors@cross.com
Middle East - crossmiddleeast@cross.com
Africa - crossafrica@cross.com
Indian Subcontinent - crossindia@cross.com
International Requests
Asia
Taiwan - eyang@cross.com
Hong Kong - mcheung@cross.com
China - gzhu@cross.com
All other Asian inquires - crossasia@cross.com
EMEA - (Europe - Middle East and Africa)
UK - crossuk@cross.com
France - crossfrance@cross.com
Germany - crossgermany@cross.com
Spain - crossspain@cross.com
Italy - crossitaly@cross.com
Portugal - crossportugal@cross.com
Holland / Belgium / Luxembourg - crossuk@cross.com
Ireland - crossireland@cross.com
Europe Distributors - crosseuropedistributors@cross.com
Middle East - crossmiddleeast@cross.com
Africa - crossafrica@cross.com
Australia
Cameron Coghlan - Cameron.Coghlan@bpm.com.au
Latin America
Brazil - Daniela Daher - Daniela.Daher@victorinox.com
Argentina - Ernesto Botta - ehb@bellsouth.net
Central America & Colombia - Ornella Tuñon - o.tunon@motta-int.com
Panama - Vanessa Zgheibra - vanessaz@agmotta.com
Mexico - Roberto Montes - rmontes@cross.com
Ecuador - Jaime Diaz Granados - jdiaz-granados@eljuri.com
Peru - Ana Paula Paredes Salcedo - aparedes@perfumeriasunidas.com.pe
Uruguay - Claudia Lanza - aced@adinet.com.uy
Chile - Christian Paulsen - cpaulsen@lapizlopez.com
Paraguay - Luis Lovato - llovato@monalisa.com.py
Bolivia - Cristian Sepulveda - csepulveda@victorinox.cl
Canada
Culmer Pen – Tierney Culmer – Tierney@culmerpen.com