International Repairs

Before submitting a unit for warranty service, please take a moment to review our list of service tips and frequently asked product questions to determine if it may be possible to easily remedy the problem you are experiencing yourself.

If you determine that you need service for your A.T. Cross product, please follow these instructions:

  1. Package your product in a sturdy container with sufficient padding to protect from damage during transit. All shipping containers and packing materials are discarded upon receipt. As such, please do not use any containers and/or materials you wish returned.

  2. Place your item in a padded envelope with a note detailing your name, address, telephone number, email address and reason for return. Be sure to insure the package.

  3. All postage, insurance, and shipping costs are your responsibility. Charges may apply to repairs that are not covered under the standard warranty. We recommend that you ship using UPS, Insured Parcel Post, or some other trackable method. Without proof of shipment, Cross cannot replace product it does not receive.

  4. Forward the package to:

Americas:

Canada:

The Culmer Pen Company
4161 Sladeview Crescent, Unit 18 & 19
Mississauga, Ontario, L5L 5R3
Canada

Phone: 1-855-542-0040

Email: crossrepairs@culmerpen.com

Before sending your product please print and fill out this form and include it along with a check for $10.00 payable to The Culmer Pen Company for shipping & handling.

To pay by credit card, call 1-855-542-0040.

Central America:

Motta Internacional S.A.
P.O. Box 417, Zona Libre
Colon, Republic of Panama

Africa:

Nigeria:

Cross Service Center

Heroes of Faith Nigeria Ltd

The Palms Shopping Centre

1, BIS Way

Lekki-Epe Expressway

Lagos, Nigeria

Tel: +234 (1) 4718365

Fax: +234 (1) 4448744

E-mail: traders@heroes-faithltd.com

South Africa:

Cross Service Center

Luxco Importers (Pty) Ltd.

Ground Floor, Block G, Pinmill Farm

164 Katherine Street, Sandown

P O Box 650052

Benmore

2010 South Africa

Tel: (011) 448 2210

E-mail: nr@luxco.co.za

Asia:

India:

Cross Service Center

Harmony Distributors Pvt. Ltd.

301/304, Swastik Disha Business Park

Behind Vadhani Industrial Estate

L.B.S Marg

Ghatkopar (West)

MUMBAI-400086

Tel: +91 22 4061 8080

Fax: +91 22 4061 8081

Pakistan:

169/3 Block # 13,

Bahadur Yar Jang

Cooperative Housing Society

Karachi-75400

Pakistan

Tel: 92 (21) 2424743

Fax: 92 (21) 2413636

E-mail: bpc@cyber.net.pk

Sri Lanka:

Cross Service Center

BOOKLINE (PVT) LTD

562/16A, Lower Bagatalle Road

Colombo 3

Sri Lanka

Tel: +94 (11) 2506 910/920

Fax: +94 (11) 2506 930

E-mail: bookline@sltnet.lk

Web: www.bookline.lk

Europe:

A.T. Cross European Headquarters

A.T. Cross Ltd.
Cross House
Unit 14 Windmill Trading Estate
Thistle Road
Luton
Bedfordshire
LU1 3XJ

PHONE: +44(0) 1582 422793

WEB: https://www.cross.com/cr_en_gb/

EMAIL: crossuk@cross.com

France:

Cross France

TAVERPARC - Bat 2.1

Bd Henri Navier

95150 TAVERNY

France

Germany:

Schneider Novus Vertriebs GmbH
Holzhofring 20
82362 Weilheim
Deutschlandd

Greece:

Cross Service Center
Psarros 1917 S.A.
Messoghion 507
15343 Agia Paraksevi Athens

Tel: (0210) 323 0401

E-mail: psarros1@otenet.gr

Spain:

A.T. Cross Spain
c/o Prime Position, S.A. (Official Distributor)
Gran Canaria, 35
28340 Valdemoro - Madrid
Spain

Turkey:

Cross Service Center
Scrikss Maden Ve Plastik San. A. S.
Organize Sanayi Bölgesi
Turgut Özal Cad. 116
34670 Ikitelli -Istanbul
Turkey

Middle East:

Bahrain:

Cross Service Center
Jashanmal & Sons
P. O. Box 16
Al A'ali Shopping Complex
Manama, Bahrain
Tel: +973 (1) 7582424
Fax: +973 (1) 7582390
E-mail: cross@jashanmals.com

Egypt:

Cross Service Center
Khodeir
P. O. Box 1057
15, Nadiel El Said Street
Dokky, Giza
Cairo, Egypt
Tel: + 20 37601842/ 24146882/ 38329993
Fax: + 20 24146883
E-mail: cross@khodeir.com

Egypt:

Jordan:

Cross Service Center
I&K Abu-Shaqra Trading Co.
Cairo Street - Abdoun
P.O. Box 6525
Amman, 11118
Jordan
Tel: + 962 (6) 5929920
Fax: +962 (6) 592 3219
E-mail: i&k@gifts-center.com

Kuwait:

Cross Service Center
Jashanmal & Partners Ltd.
P. O. Box 5138, 13052 Safat
Al-Bahar Center, 4th Floor
Hamoud Tower
Fahed Al Salem Street
Kuwait
Tel: +965 822 225 - Ext. 225
Fax: +965 263 5006
E-mail: jashhomoud@jashanmal.net

Lebanon:

Cross Service Center
Socodile s.a.r.l.
Rue Justinien
Imm. Fawaz
B.P. 113-6262
Beirut, Lebanon
Tel: + 961 (1) 369898
Fax: + 961 (1) 364577
E-mail: cross@fawazholding.com

Oman:

Cross Service Center
Khimji Ramdas
P. O. Box 19
Muscat, Oman
Tel: + 968 (2) 4796161
Fax: + 968 (2) 4709942
E-mail: krmega@omantel.net.om

Qatar:

Cross Service Center
Salam Studio & Stores
63 Maysaloum Street No. 860
West Bay
P. O. Box 121
Doha, Qatar
Tel: +974 (4) 83 2050 Ext. 811
Fax: +974 (4) 83 2103
E-mail: salam.plaza@salams.com

Saudi Arabia

Farouk, Maamoun TAMER & Co.
P.O. Box 180
Jeddah 21411
Saudi Arabia
Tel: +966 2 6440099
Fax: +966 2 6445177
E-mail: cross@tamergroup.com

United Arab Emirates:

Cross Service Center
Jashanmal National Co. LLC
Muraqqabat -- Near Dubai Cinema
PO Box 1545
Dubai, Sharjah Road
UAE
Tel: + 971 (4) 2666633
Fax: + 971 (4) 2629597
E-mail: gifts@jashanmal.ae

If you have any questions at any time about the warranty service process or about the status of your item, please feel free to contact Consumer Relations by phone at 1-800-561-1621, or by email at repairs@cross.com