Warranty Service Form

Step 1

Enter your shipping information:

First Name:*

Nachname:*

Address 1:* - If you are shipping to a P. O. Box, only standard ground shipping will be available

Address 2:

Stadt:*

State*

ZIP/Postal Code:*

Land*

Phone:*

E-Mail-Addresse:*

Confirm Email Address:*

Enter your billing information:

Same as shipping

Vorname:*

Nachname:*

Address 1:*- If you are shipping to a P. O. Box, only standard ground shipping will be available

Address 2:

Stadt:*

State:*

ZIP/Postal Code:*

Land*

Important Shipping Information

We cannot ship:

To locations outside Europe
By expedited services to P. O. Boxes

Step 2

Enter your Product Warranty information:

Processing Fee

Number of Units*

Age of Repair Item(s) (Years)*

Does Repair Item Have Sentimental Value**?

Repair Description (40 Characters Maximum)

[Please provide details about the issue you are experiencing with the product.]*

NOTE: “Do Not” include any type of gift box with your writing instrument as it will NOT be returned.

Enter your credit card information:

** Please note that Cross may need to replace your original product. If we do replace your unit you will receive a similar model or an upgrade to a newer product and your original product will not be returned to you. Engraving is not covered under our warranty so replacement units will not be engraved.

Step 3

Confirm Product:

By clicking Checkout you authorize Cross.com to charge the credit card provided a per unit handling fee, in states that apply. All postage, insurance, and shipping costs are your responsibility. Charges may apply to repairs that are not covered under the standard warranty. Upon completion of processing your order, Cross.com will instruct you on how to complete your warranty order.

Total Handling Fee: