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your questions, answered

thanks for visiting cross today. the links below will quickly direct you to the information you're looking for. Take a look, and if you need further assistance you may email a customer service team member using the form at the bottom of this page.

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order status

get instant access and up-to-the-minute information on your order


your cross fine writing instrument is in good hands. get a real-time update on your warranty claim submission

cross lifetime warranty

to uphold the trust of our customers, cross offers an industry-leading Lifetime mechanical warranty. all cross writing instruments are unquestionably guaranteed against mechanical failure, regardless of age. any writing instrument requiring service under this warranty will be replaced at no charge. please use the link below for quick access to additional product information.

refill finder tool

not sure which ink refill you need for your cross pen? our helpful online tool will lead you directly to the right options. try it with the link below.

find ink

store locator

If you're looking to shop for cross writing collections and accessories in a store near you, we can help you find the closest location fast.

find a store

international distributor

to purchase quality cross products outside of the united states, please contact one of our global regional offices using the link below.

View Distributors

Customer Service Hours

8:30am – 5:00pm

Monday - Friday EST

Customer Service Hotline:

(800) 282-7677


Retail & Distributor Hotline

(844) 716-1719

Special Markets

(Customer Service for A.S.C/A.S.I. Accounts)