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Customer Service
The quality of our merchandise is reflected in the quality of our Customer Service Specialists. You can reach us from 8:30am–5:00pm Eastern time Monday through Fridays. If you would like to speak with a customer service representative, please call 1-800-ATCROSS (1-800-282-7677). We would love to hear from you. Please feel free to get in touch with us by using the address, phone numbers, and email contacts we've provided below.
Quick Reference
Phone:
1-800-ATCROSS (1-800-282-7677)
Fax:
1-800-722-1729
Email:
To change or cancel a website order: ecommerceord@cross.com
For repair inquiries:
repairs@cross.com
Corporate Headquarters:
A.T. Cross Company
One Albion Road
Lincoln, Rhode Island 02865 U.S.A.
Phone - (401) 333-1200
Fax - (401) 334-2861
Visit the Contact Us page for additional contact information
Helpful Links:
Order Status
International Orders
Engraving & Giftwrapping
Gift Certificates
Product FAQs
Repairs
Returns
Replacement Parts
Retail Store Locator
Shipping & Delivery
Warranty Information
Support for Discontinued Products:
CrossPad
iPen
Convergence
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