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Product
Repair
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Timepieces
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For assistance with A. T. Cross timepieces, please follow the
timepiece repair instructions.
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Writing Instruments and Accessories
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For a nominal handling fee (in applicable states) Cross will repair or replace your
writing instrument or accessory as required. Upon completion of the product repair
form you will be provided with detailed instructions on how to send in your item(s)
for repair. Please complete our
online product repair form.
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About Product Repair
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If you have any questions about items or the on-line product repair feel free to
contact the product repair customer service team by email or by telephone 1.800.561.1621
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Writing Instruments
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The Cross guarantee extends our assurance of a lifetime of writing pleasure to every
owner of a Cross writing instrument through our warranty against mechanical failure,
regardless of its age.
In view of the fact that that the life of a pen can span generations and eventual
damage can occur, reasonable repair charges will be levied for repairs other than
mechanical failure.
Leads, erasers, ink refills, stylus tips, fountain pen nibs, emblems and other customized
decoration are excluded from this warranty as well as damage caused from impact,
unreasonable use, and obvious abuse.
In the case that your writing instrument is no longer in production and cannot be
repaired, Cross will replace your existing writing instrument with a comparable
Cross product. Here at Cross we understand the sentimental nature of writing instruments
and are committed to returning sentimental items that cannot be repaired along with
a replacement.
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