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Product
Repair
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Timepieces
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For assistance with A. T. Cross timepieces, please follow the timepiece repair instructions.
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Writing Instruments and Accessories
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For a nominal handling fee (in applicable states) Cross will repair or replace your writing instrument or accessory as required. Upon completion of the product repair form you will be provided with detailed instructions on how to send in your item(s) for repair. Please complete our online product repair form.
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About Product Repair
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If you have any questions about items or the on-line product repair feel free to contact the product repair customer service team by email or by telephone 1.800.561.1621
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Writing Instruments
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The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument through our warranty against mechanical failure, regardless of its age.
In view of the fact that that the life of a pen can span generations and eventual damage can occur, reasonable repair charges will be levied for repairs other than mechanical failure.
Leads, erasers, ink refills, stylus tips, fountain pen nibs, emblems and other customized decoration are excluded from this warranty as well as damage caused from impact, unreasonable use, and obvious abuse.
In the case that your writing instrument is no longer in production and cannot be repaired, Cross will replace your existing writing instrument with a comparable Cross product. Here at Cross we understand the sentimental nature of writing instruments and are committed to returning sentimental items that cannot be repaired along with a replacement.
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