Place your item in a padded envelope with a note detailing
your name, address, telephone number, email address and reason for
return. Be sure to insure the package.
If the item is SENTIMENTAL to you, please note this clearly
on your correspondence. (Under the terms of our warranty, we may choose to replace
an item as opposed to repairing it. If your unit is sentimental to
you, we want to be certain to return it to you.)
All postage, insurance, and shipping costs are your responsibility. Charges may
apply to repairs that are not covered under the standard warranty. We recommend that
you ship using UPS, Insured Parcel Post, or some other trackable method. Without proof of shipment, Cross cannot replace product it does not receive.
Forward the package to:
Americas:
Canada:
Morton Clarke & Co. Ltd.
#160 - 2368 No. 5 Road
Richmond, BC V6X 2T1
Canada
Phone: 604-273-1055
Before sending your repair please print and fill out this form and include it along with a cheque for $6.00 payable to Morton Clarke & Co. Ltd. for shipping & handling.
To pay by credit card, call 800-810-1055 ext 244
Central America:
Motta Internacional S.A.
P.O. Box 417, Zona Libre
Colon, Republic of Panama
Africa:
Nigeria:
Cross Service Center
Heroes of Faith
Value Mart (1st. Floor)
24 Akin Adesola Street
Victoria Island
Lagos, Nigeria
Tel: +234 (1) 4718365
Fax: +234 (1) 4448744
E-mail: traders@heroes-faithltd.com
South Africa:
Cross Service Center
Luxco Importers (Pty) Ltd.
Ground Floor, Block G, Pinmill Farm
164 Katherine Street, Sandown
P O Box 650052
Benmore
2010 South Africa
Tel: (011) 448 2210
E-mail: nr@luxco.co.za
Asia:
India:
Cross Service Center
Harmony Distributors Pvt. Ltd.
502 & 504, Presidential Plaza
L.B.S. Marg, Ghatkopar
Mumbai 400 086
India
Tel: +91 22 4061 8080
Fax: +91 22 4061 8081
Pakistan:
169/3 Block # 13,
Bahadur Yar Jang
Cooperative Housing Society
Karachi-75400
Pakistan
Tel: 92 (21) 2424743
Fax: 92 (21) 2413636
E-mail: bpc@cyber.net.pk
Sri Lanka:
Cross Service Center
BOOKLINE (PVT) LTD
562/16A , LOWER BAGATALLE ROAD,
COLOMBO 3.
Sri Lanka
Tel: +94 (11) 2506 910, 2506 920 , 2500 261
Fax: +94 (11) 2506 930
E-mail: bookline@sltnet.lk
Europe:
Benelux:
A.T. CROSS BENELUX BV
p/a SRT International
Laan van Vredenoord 7
2289 DA Rijswijk
Holland
France:
Cross France
TAVERPARC - Bat 2.1
Bd Henri Navier
95150 TAVERNY
France
Germany:
A. T. Cross (Deutschland)GmbH
Maz Hufschmidt Str. 2
D-55130 Mainz
Deutschland
Greece:
Cross Service Center
Psarros 1917 S.A.
Messoghion 507
15343 Agia Paraksevi Athens
Tel: (0210) 323 0401
E-mail: psarros1@otenet.gr
Spain:
A.T. Cross Spain
c/o Prime Position, S.A. (Official Distributor)
Gran Canaria, 35
28340 Valdemoro - Madrid
Spain
Turkey:
Cross Service Center
Scrikss Maden Ve Plastik San. A. S.
Organize Sanayi Bölgesi
Turgut Özal Cad. 116
34670 Ikitelli -Istanbul
Turkey
UK/Ireland:
A.T. Cross Ltd.
Unit 14
Windmill Trading Estate
Thistle Road
Luton
Bedfordshire
LU1 3XJ
England
Phone: 0044 1582 422793
Middle East:
Bahrain:
Cross Service Center
Jashanmal & Sons
P. O. Box 16
Al A'ali Shopping Complex
Manama, Bahrain
Tel: +973 (1) 7582424
Fax: +973 (1) 7582390
E-mail: cross@jashanmals.com
Egypt:
Cross Service Center
Khodeir
P. O. Box 1057
15, Nadiel El Said Street
Dokky, Giza
Cairo, Egypt
Tel: + 20 37601842/ 24146882/ 38329993
Fax: + 20 24146883
E-mail: cross@khodeir.com
Jordan:
Cross Service Center
I&K Abu-Shaqra Trading Co.
Cairo Street - Abdoun
P.O. Box 6525
Amman, 11118
Jordan
Tel: + 962 (6) 5929920
Fax: +962 (6) 592 3219
E-mail: i&k@gifts-center.com
Kuwait:
Cross Service Center
Jashanmal & Partners Ltd.
P. O. Box 5138, 13052 Safat
Al-Bahar Center, 4th Floor
Hamoud Tower
Fahed Al Salem Street
Kuwait
Tel: +965 822 225 - Ext. 225
Fax: +965 263 5006
E-mail: jashhomoud@jashanmal.net
Lebanon:
Cross Service Center
Socodile s.a.r.l.
Rue Justinien
Imm. Fawaz
B.P. 113-6262
Beirut, Lebanon
Tel: + 961 (1) 369898
Fax: + 961 (1) 364577
E-mail: cross@fawazholding.com
Oman:
Cross Service Center
Khimji Ramdas
P. O. Box 19
Muscat, Oman
Tel: + 968 (2) 4796161
Fax: + 968 (2) 4709942
E-mail: krmega@omantel.net.om
Qatar:
Cross Service Center
Salam Studio & Stores
63 Maysaloum Street No. 860
West Bay
P. O. Box 121
Doha, Qatar
Tel: +974 (4) 83 2050 Ext. 811
Fax: +974 (4) 83 2103
E-mail: salam.plaza@salams.com
Saudi Arabia:
Farouk, Maamoun TAMER & Co.
P.O. Box 180
Jeddah 21411
Saudi Arabia
Tel: +966 2 6440099
Fax: +966 2 6445177
E-mail: cross@tamergroup.com
United Arab Emirates:
Cross Service Center
Jashanmal National Co. LLC
Muraqqabat -- Near Dubai Cinema
PO Box 1545
Dubai, Sharjah Road
UAE
Tel: + 971 (4) 2666633
Fax: + 971 (4) 2629597
E-mail: gifts@jashanmal.ae
If you have any questions at any time about the repair process or about the status of your item, please
feel free to contact Consumer Relations by phone at 1-800-561-1621,
or by email at repairs@cross.com
About Cross
