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Product Support

Ball-Point Pens

Refill retracts into barrel (loose refill)
Turn cap counterclockwise to retract refill point. Remove cap and tighten refill clockwise.

Tarnished finish
Return to Cross Service Department for evaluation.

Sprung clip
Return to Cross Service Department for evaluation.

Loose cap fit
Return to Cross Service Department for evaluation.

Refill does not perform
Return to Cross Consumer Relations Department for evaluation.

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Selectip Pens

Tarnished finish
Return to Cross Service Department for evaluation.

Sprung clip
Return to Cross Service Department for evaluation.

Loose cap fit
Return to Cross Service Department for evaluation.

Refill does not perform
Return to Cross Service Department for evaluation.

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Fountain Pens

Tarnished finish
Return to Cross Service Department for evaluation.

Sprung clip
Return to Cross Service Department for evaluation.

Loose cap fit
Return to Cross Service Department for evaluation.

Leaking near nib
Return to Cross Service Department for evaluation.

Poor ink flow (dirty feed system)
Soak nib and front section overnight in lukewarm water with a few drops of dishwashing liquid. The following day, clean thoroughly with converter.

Nib damaged (unit dropped)
Not covered under warranty. Return unit for replacement pricing or purchase a replacement nib online.

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Desk Sets

Broken pen holder assembly
Return to Cross Service Department for evaluation.

Broken/chipped base
Not covered under warranty. Contact Consumer Relations for pricing.

Lost pen or pencil
Contact Consumer Relations for pricing or purchase a replacement desk set pen/pencil online.

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0.5MM Pencils:

Lead will not come out
Turn the cap clockwise to put pencil into the writing position. Make sure that there is lead in the cassette.

Lead retracts when writing (lead too short)
To advance a new lead from Cassette - Remove cap with point facing downward and press down on the eraser until it clicks. Repeat approximately 12 times. Twist cap clockwise until lead is exposed. Once exposed, advance lead by applying a slight pressure to the tip. If cassette is empty, replace.

Lead will not retract (pencil is not in retract position)
Two leads may stack on top of each other preventing lead from retracting. To correct this, pull out 1 1/2 inches of lead from tip of pencil, and shake the pencil lightly with the point up.

Lead advances while erasing (pressing too hard)
Place pencil in retract position and push the lead and protector into pencil. Turn cap clockwise to extend lead.

Lead breaks while writing (pressing too hard)
Use pencil with less lead exposed beyond the protector.

Lead protector drags on paper while writing
Turn cap clockwise to extend the lead.

Lead extends from cassette when pulled from pencil
Push lead back into cassette before returning the cassette to pencil.

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Operating Instructions - 0.5MM Pencils

TO EXTEND / ADVANCE THE LEAD:

IMPORTANT - Be sure to keep the pencil point down when extending the lead and turn the cap once to the right and proceed with one of the following:

WITH CAP ON AND PENCIL POINT DOWN:

Hold the pencil barrel and TWIST the cap clockwise until the lead and the lead protector are exposed. The pencil is now in the writing position.

WITH CAP OFF AND PENCIL POINT DOWN:

Press down on the eraser several times (12 - 20 times) to extend the lead. The pencil is now in the writing position.

TO RETRACT THE LEAD:

Twist the cap counter clockwise until you hear it click. Push the lead inside by pressing the exposed lead against any surface or the tip of your finger. Lock the lead in place by twisting the cap to the right or clockwise until you hear a click again.

TO REPLENISH THE LEAD:

Note: Cross has two different models of mechanical pencils: Cassette and Cassetteless.

In order to determine which pencil you have, remove the cap and examine the top of the lead storage area.

If the band at the base of the eraser is black, (Cassette) Insert a new cassette as follows: Grip the black acrylic eraser holder and pull gently. Once out, Shake the cassette to make sure that it is empty. Push a new Cross 0.5mm lead cassette into the pencil barrel until a click is heard. Turn the cap clockwise to put the pencil into the writing position. Follow the Extend/Advance Lead Instructions to activate.

If the band at the base of the eraser is chrome, (no black showing), (Cassetteless) remove the eraser and insert nine pieces of 0.5mm leads into the storage cavity. Return the eraser to seal the top and follow the Extend/Advance Lead Instructions to activate.

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0.9MM Pencils

Lead jams at point
Return to Cross Service Department for evaluation.

Tarnished finish
Return to Cross Service Department for evaluation.

Sprung clip
Return to Cross Service Department for evaluation.

Loose cap fit
Return to Cross Service Department for evaluation.

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