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HomeCustomer ServiceRepairsRepairing Watches
Repairing Watches

If you determine that you need manufacturer repairs or service for your A.T. Cross watch, please follow these instructions:

  1. Package your product in a sturdy container with sufficient padding to protect from damage during transit. All shipping containers and packing materials are discarded upon receipt. As such, please do not use any containers and/or materials you wish returned.

  2. Place your item in a padded envelope with a note detailing your name, address, telephone number, email address and reason for return. Be sure to insure the package.

  3. If the item is SENTIMENTAL to you, please note this clearly on your correspondence. (Under the terms of our warranty, we may choose to replace an item as opposed to repairing it. If your unit is sentimental to you, we want to be certain to return it to you.)

  4. All postage, insurance, and shipping costs are your responsibility. Charges may apply to repairs that are not covered under the standard warranty. We recommend that you ship using UPS, Insured Parcel Post, or some other trackable method.

  5. Forward the package to:

    Precision Time Watch Service Centre
    9466 South 670 West Unit A, Sandy, UT 84070
    Tel: 1-800-463-6816

If you have any questions at any time about the repair process or about the status of your item, please feel free to contact one of our Customer Service Representatives by phone at 1-800-561-1621, or by email at repairs@cross.com

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