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HomeCustomer ServiceRepairsInternational Repairs
International Repairs

Before submitting a unit for repair, please take a moment to review our list of service tips and frequently asked product questions to determine if it may be possible to easily remedy the problem you are experiencing yourself.

If you determine that you need manufacturer repairs or service for your A.T. Cross product, please follow these instructions:
  1. Package your product in a sturdy container with sufficient padding to protect from damage during transit. All shipping containers and packing materials are discarded upon receipt. As such, please do not use any containers and/or materials you wish returned.

  2. Place your item in a padded envelope with a note detailing your name, address, telephone number, email address and reason for return. Be sure to insure the package.

  3. If the item is SENTIMENTAL to you, please note this clearly on your correspondence. (Under the terms of our warranty, we may choose to replace an item as opposed to repairing it. If your unit is sentimental to you, we want to be certain to return it to you.)

  4. All postage, insurance, and shipping costs are your responsibility. Charges may apply to repairs that are not covered under the standard warranty. We recommend that you ship using UPS, Insured Parcel Post, or some other trackable method. Without proof of shipment, Cross cannot replace product it does not receive.

  5. Forward the package to:

Americas:

Canada:
The Culmer Pen Company
4181 Sladeview Crescent, Unit 32
Mississauga, Ontario, L5L 5R2
Canada
Phone: 1-855-542-0040
Email: crossrepairs@culmerpen.com
Before sending your repair please print and fill out this form and include it along with a check for $10.00 payable to The Culmer Pen Company for shipping & handling.
To pay by credit card, call 1-855-542-0040.

Central America:
Motta Internacional S.A.
P.O. Box 417, Zona Libre
Colon, Republic of Panama

Africa:

Nigeria:
Cross Service Center
Heroes of Faith Nigeria Ltd
The Palms Shopping Centre
1, BIS Way
Lekki-Epe Expressway
Lagos, Nigeria
Tel: +234 (1) 4718365
Fax: +234 (1) 4448744
E-mail: traders@heroes-faithltd.com

South Africa:
Cross Service Center
Luxco Importers (Pty) Ltd.
Ground Floor, Block G, Pinmill Farm
164 Katherine Street, Sandown
P O Box 650052
Benmore
2010 South Africa
Tel: (011) 448 2210
E-mail: nr@luxco.co.za

Asia:

India:
Cross Service Center
Harmony Distributors Pvt. Ltd.
502 & 504, Presidential Plaza
L.B.S. Marg, Ghatkopar
Mumbai 400 086
India
Tel: +91 22 4061 8080
Fax: +91 22 4061 8081

Pakistan:
169/3 Block # 13,
Bahadur Yar Jang
Cooperative Housing Society
Karachi-75400
Pakistan
Tel: 92 (21) 2424743
Fax: 92 (21) 2413636
E-mail: bpc@cyber.net.pk

Sri Lanka:
Cross Service Center
BOOKLINE (PVT) LTD
562/16A, Lower Bagatalle Road
Colombo 3
Sri Lanka
Tel: +94 (11) 2506 910/920
Fax: +94 (11) 2506 930
E-mail: bookline@sltnet.lk
Web: www.bookline.lk

Europe:

Benelux:
At cross Benelux
PO BOX 1018
9670 EA WINSCHOTEN
NEDERLAND

France:
Cross France
TAVERPARC - Bat 2.1
Bd Henri Navier
95150 TAVERNY
France

Germany:
A.T. Cross Deutschland GmbH
Rheinstrasse 94
D-55424 Münster-Sarmsheim
Deutschland

Greece:
Cross Service Center
Psarros 1917 S.A.
Messoghion 507
15343 Agia Paraksevi Athens
Tel: (0210) 323 0401
E-mail: psarros1@otenet.gr

Spain:
A.T. Cross Spain
c/o Prime Position, S.A. (Official Distributor)
Gran Canaria, 35
28340 Valdemoro - Madrid
Spain

Turkey:
Cross Service Center
Scrikss Maden Ve Plastik San. A. S.
Organize Sanayi Bölgesi
Turgut Özal Cad. 116
34670 Ikitelli -Istanbul
Turkey

UK/Ireland:
A.T. Cross Ltd.
Unit 14
Windmill Trading Estate
Thistle Road
Luton
Bedfordshire
LU1 3XJ
England
Phone: 0044 1582 422793

Middle East:

Bahrain:
Cross Service Center
Jashanmal & Sons
P. O. Box 16
Al A'ali Shopping Complex
Manama, Bahrain
Tel: +973 (1) 7582424
Fax: +973 (1) 7582390
E-mail: cross@jashanmals.com

Egypt:
Cross Service Center
Khodeir
P. O. Box 1057
15, Nadiel El Said Street
Dokky, Giza
Cairo, Egypt
Tel: + 20 37601842/ 24146882/ 38329993
Fax: + 20 24146883
E-mail: cross@khodeir.com

Jordan:
Cross Service Center
I&K Abu-Shaqra Trading Co.
Cairo Street - Abdoun
P.O. Box 6525
Amman, 11118
Jordan
Tel: + 962 (6) 5929920
Fax: +962 (6) 592 3219
E-mail: i&k@gifts-center.com

Kuwait:
Cross Service Center
Jashanmal & Partners Ltd.
P. O. Box 5138, 13052 Safat
Al-Bahar Center, 4th Floor
Hamoud Tower
Fahed Al Salem Street
Kuwait
Tel: +965 822 225 - Ext. 225
Fax: +965 263 5006
E-mail: jashhomoud@jashanmal.net

Lebanon:
Cross Service Center
Socodile s.a.r.l.
Rue Justinien
Imm. Fawaz
B.P. 113-6262
Beirut, Lebanon
Tel: + 961 (1) 369898
Fax: + 961 (1) 364577
E-mail: cross@fawazholding.com

Oman:
Cross Service Center
Khimji Ramdas
P. O. Box 19
Muscat, Oman
Tel: + 968 (2) 4796161
Fax: + 968 (2) 4709942
E-mail: krmega@omantel.net.om

Qatar:
Cross Service Center
Salam Studio & Stores
63 Maysaloum Street No. 860
West Bay
P. O. Box 121
Doha, Qatar
Tel: +974 (4) 83 2050 Ext. 811
Fax: +974 (4) 83 2103
E-mail: salam.plaza@salams.com

Saudi Arabia:
Farouk, Maamoun TAMER & Co.
P.O. Box 180
Jeddah 21411
Saudi Arabia
Tel: +966 2 6440099
Fax: +966 2 6445177
E-mail: cross@tamergroup.com

United Arab Emirates:
Cross Service Center
Jashanmal National Co. LLC
Muraqqabat -- Near Dubai Cinema
PO Box 1545
Dubai, Sharjah Road
UAE
Tel: + 971 (4) 2666633
Fax: + 971 (4) 2629597
E-mail: gifts@jashanmal.ae

If you have any questions at any time about the repair process or about the status of your item, please feel free to contact Consumer Relations by phone at 1-800-561-1621, or by email at repairs@cross.com

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