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HomeCustomer Service
Customer Service
The quality of our merchandise is reflected in the quality of our Customer Service Specialists. You can reach us from 8:30am–5:00pm Monday-Friday Eastern Time. If you would like to speak with a customer service representative, please call 1-800-ATCROSS (1-800-282-7677). We would love to hear from you. Please feel free to get in touch with us by using the address, phone numbers, and email contacts we've provided below.
Quick Reference
Product Orders & Inquiries:
Phone: 1-800-ATCROSS (1-800-282-7677)
Email:consumerre@cross.com
Product Repairs:
Writing Instruments & Accessories
Watches
Warranty Information
Questions about repairs:
Email: repairs@cross.com
Phone: 1-800-561-1621
Order Status:
Online Order Status (please have your confirmation number available)
To change or cancel a website order: customerservice@cross.com
Questions about repairs:
Email: repairs@cross.com
Phone: 1-800-561-1621
Corporate Headquarters:
A.T. Cross Company
One Albion Road
Lincoln, Rhode Island 02865 U.S.A.
Phone - (401) 333-1200
Fax - (401) 334-2861
Visit the Contact Us page for additional contact information
Helpful Links:
Order Status
International Orders
Engraving & Giftwrapping
Gift Certificates
Product FAQs
Repairs
Returns
Replacement Parts
Store Locator
Shipping & Delivery
Warranty Information
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