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Product Repair

Writing Instruments and Accessories

For a nominal handling fee (in applicable states), Cross will repair or replace your writing instrument or accessory as required. Our quick and easy online repair process will provide detailed instructions on how to send in your item(s) for repair. To proceed at this time, please complete our online product repair form and follow the instructions provided.

Watches

For assistance with repairing or servicing A. T. Cross watches, please follow the watch repair instructions provided.

About Product Repair

If you have any questions about our online product repair service, or any other questions about repairing or servicing your Cross products, feel free to contact a product repair Customer Service Representative by email or by telephone 1.800.561.1621.

Writing Instrument Guarantee

The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument through our warranty against mechanical failure, regardless of its age.

In view of the fact that that the life of a pen can span generations and eventual damage can occur, reasonable repair charges will be levied for repairs other than mechanical failure.

Leads, erasers, ink refills, stylus tips, fountain pen nibs, emblems and other customized decoration are excluded from this warranty as well as damage caused from impact, unreasonable use, and obvious abuse.

In the case that your writing instrument is no longer in production and cannot be repaired, Cross will replace your existing writing instrument with a comparable Cross product. Here at Cross we understand the sentimental nature of writing instruments and are committed to returning sentimental items that cannot be repaired along with a replacement.

International Repairs

For service outside the United States, please follow the international product repair instructions.
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