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HomeCustomer ServiceShipping & Delivery
Shipping & Delivery
For information about purchasing A. T. Cross products outside the U.S., please visit the International Orders section of our site.
Shipping and Handling Information
  • We ship standard (non-engraved or non-gift wrapped) in-stock orders received Monday thru Friday before 2:00 P.M. [EST] within three business day; in-stock engraved and gift-wrapped orders received before 2:00 P.M. [EST] within five business days.
  • Allow up to 5 additional business days for Standard delivery and up to seven business days for USPS delivery.
  • We do not offer expedited Saturday delivery.
  • Additionally, we cannot ship to international locations.
Online Order Status Messages
  • Cross.com provides the ability to check the status of your order. To check the status of your Cross.com order click here
  • In Process - indicates that your order has been accepted and is in the process of being fulfilled
  • Shipped - indicates that your order has been shipped and is on the way
  • Complete - indicates that your order has been received
  • Cancelled - indicates that you have called and requested that your order be cancelled. Orders can only cancelled if they have not been shipped. Note: once a product has been engraved or debossed, it cannot be cancelled
  • If you still have questions, visit the Customer Service section of Cross.com. Alternatively, please call our Customer Service Department at 1-800-282-7677 between the hours of 8:30am–5:00pm Monday - Friday, Eastern time. Please have your confirmation number ready.
Sales Tax
  • Appropriate sales tax will be added to orders shipped to California, District of Columbia, Florida, Massachusetts, Ohio, Rhode Island, Tennessee, Virginia and Washington.
Receipt
  • A packing slip is included with your order and your purchase will be posted on your credit card statement. We also suggest that you print or capture your confirmation page as a receipt.
Returns
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